Shipping policy

Free standard shipping is available to eligible addresses in all our active markets.

Estimated transit times

• United Kingdom: 3–5 business days
• Europe: 4–7 business days
• United States and Canada: 5–8 business days
• Australia and New Zealand: 5–8 business days

These estimates are for transit after dispatch. If UK Express is available for your order, checkout shows it at £6.99 with an estimated transit time of 1–2 business days. Unless we agree a different delivery time with you, we will deliver without undue delay and within 30 days of your order.

Tracking and help

We’ll share tracking when available. If your parcel is late, missing or damaged, email support@karoniso.com with your order number.

Returns

You have 14 days from delivery to request a return, then another 14 days to send it back. Contact us for a return label and instructions. See our Return and Refund Policy for details.