Widerrufsrecht

For online orders, you have 14 days from the day you receive your goods to tell Karo & Niso you wish to cancel. If one order arrives in separate deliveries, the period runs from the day you receive the last item. You can cancel without giving a reason. Once you tell us, you have a further 14 days to send the goods back.

How to cancel or start a return

Send a clear cancellation request through our contact page or email support@karoniso.com. Include your name, order number and the items you are returning so we can find your order. We will provide a return label and instructions, including the return address in China. Please use the label and keep your proof of postage.

Refunds

We refund eligible payments using your original payment method unless you agree otherwise. If you cancel your whole order, we also refund the cost of our least expensive standard delivery option. We may wait until we receive the goods back or you provide evidence of sending them, whichever comes first. We will issue your refund within 14 days of that event.

You can inspect goods as you would in a shop. Where the law permits, we may deduct an amount for loss in value caused by handling beyond what was needed to inspect the goods.

Faulty, damaged or incorrect goods

Please contact us with your order details so we can help. This policy does not affect your statutory rights, including your rights if goods are faulty, misdescribed or unfit for purpose.

Optional cancellation form

To Karo & Niso at support@karoniso.com:

I give notice that I cancel my contract for the sale of the following goods: ______.
Ordered on / received on: ______.
Name: ______.
Address: ______.
Signature (only if submitted on paper): ______.
Date: ______.